Outage in Squiz

Funnelback DXP timeouts.

Resolved Minor

July 22, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently Investigating a section of our DXP clients who are experiencing timeouts when Funnelback is used. We will post more updates as the investigation progresses.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/23/2025 12:27AM

We can confirm that the performance of search instances are now stable and we are considering this incident now closed.
If you have any lingering issues or have concerns then please feel free to get in touch via My.Squiz.Net

MONITORING 10 months ago - at 07/23/2025 12:01AM

We are continuing to see positive performance for the affected instances in this issue.
Our team are continuing to Monitor for issues and any improvements to be made.

MONITORING 10 months ago - at 07/22/2025 11:36PM

We have made some changes to the configuration of the hosting environment in order to try and get more robust performance out of the hosted Funnelback Instances.

We will continue monitoring to see if any further changes are required.

INVESTIGATING 10 months ago - at 07/22/2025 11:24PM

We are currently Investigating a section of our DXP clients who are experiencing timeouts when Funnelback is used.
We will post more updates as the investigation progresses.

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Service degradation - 3 months ago

Network disruption - 4 months ago

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