Outage in Squiz

DXP Degradation

Resolved Major
October 20, 2025 - Started 16 days ago - Lasted about 16 hours
Official incident page

Incident Report

We’re currently experiencing issues when trying to log-in to DXP systems. Our engineers are investigating the issue and will provide updates via the Squiz Status page.

Need to monitor Squiz outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 10/20/2025 11:16PM

We have received confirmation from AWS that the incident shall now be resolved.
We will continue to monitor for changes and will communicate if a further issue arises.

Feel free to let us know at My.Squiz.Net if you believe you are still affected.

MONITORING 16 days ago - at 10/20/2025 10:28PM

We are continuing to Monitor for any changes in the status of this issue.

MONITORING 16 days ago - at 10/20/2025 07:56PM

AWS is reporting significant signs of recovery but this issue is still on-going.

We will continue to monitor the situation until AWS marks the incident as resolved.

MONITORING 16 days ago - at 10/20/2025 06:35PM

We are continuing to monitor for any further issues.

MONITORING 16 days ago - at 10/20/2025 04:34PM

We are continuing to monitor for any further issues.

MONITORING 16 days ago - at 10/20/2025 01:10PM

Squiz is seeing all of our services as stable and fully recovered. We will however keep this incident open until Amazon declares full recovery. We are continuing to closely monitor the situation

MONITORING 16 days ago - at 10/20/2025 09:52AM

AWS is reporting significant signs of recovery. Squiz is also now seeing recovery on all previously listed services.

We will continue to monitor the situation until AWS marks the incident as resolved.

IDENTIFIED 16 days ago - at 10/20/2025 09:26AM

AWS has applied mitigations and we are starting to see recovery on Squiz services

IDENTIFIED 16 days ago - at 10/20/2025 08:37AM

We are continuing to work on a fix for this issue.

IDENTIFIED 16 days ago - at 10/20/2025 08:37AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 16 days ago - at 10/20/2025 08:37AM

AWS still currently seeing critical issues, see details here:

https://health.aws.amazon.com/health/status

The following Squiz services are impacted:

Global:
- DXP Authentication
- Static sites served from Filestore
- Squiz Support Services
- MySquiz/Jira
- Squiz Support phone lines
- Squiz Status Page

US Region only:
- Component Service
- Page Builder
- Conversational Search

INVESTIGATING 16 days ago - at 10/20/2025 08:06AM

AWS is currently seeing critical issues, see details here. The following Squiz services are impacted:

Global:
- DXP Authentication
- Static sites served from Filestore

US Region only:
- Component Service
- Page Builder
- Conversational Search

INVESTIGATING 16 days ago - at 10/20/2025 07:45AM

Our Engineers are continuing to investigate the issue at hand and will provide more details once more is known.

INVESTIGATING 16 days ago - at 10/20/2025 07:29AM

We are continuing to investigate this issue.

INVESTIGATING 16 days ago - at 10/20/2025 07:29AM

We’re currently experiencing issues when trying to log-in to DXP systems.
Our engineers are investigating the issue and will provide updates via the Squiz Status page.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook