Outage in Stackify

APM Data Ingestion issues

Resolved Maintenance
August 12, 2021 - Started over 3 years ago - Lasted 8 months
Official incident page

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Outage Details

We are having issues with APM data being ingested. The reported transaction volumes shown may be lower or higher than they actually are. We are seeing issues where some agents are resending data multiple times, causing transaction counts to be inflated. We are working on a fix to the problem on our side. This issue has been happening intermittently over the last 18 hours. This issue is randomly impacting various clients and various servers. Some will see no issues at all.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 08/12/2021 09:23PM

We are currently using an alternative solution to fix the ingestion issue. We have identified that the Azure Event Hubs account we were use is having problems. The team is provisioning an all new Event Hubs account to switch to for the permanent solution. In the meantime, everything is stable. We will leave this open until we deploy the permanent fix. Thanks!

IDENTIFIED over 3 years ago - at 08/12/2021 03:00PM

We are having issues with APM data being ingested. The reported transaction volumes shown may be lower or higher than they actually are. We are seeing issues where some agents are resending data multiple times, causing transaction counts to be inflated. We are working on a fix to the problem on our side. This issue has been happening intermittently over the last 18 hours.

This issue is randomly impacting various clients and various servers. Some will see no issues at all.

Latest Stackify outages

Unable to view traces in the Retrace UI - about 3 years ago
APM+ - over 3 years ago
Intermittent Issues Due to DNS Issues - over 3 years ago
Issues with data being ingested - almost 4 years ago
Data unavailable with Retrace - about 4 years ago

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