Outage in Stan

We've identified the root cause of the email outage through AWS. Product deliveries are fully active, however email flows remain delayed. We appreciate your patience!

Resolved Major
November 28, 2024 - Started 4 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We’re currently experiencing an outage with system emails. Our team is investigating and will send an update as soon as we have more details.
Components affected
Stan Admin Site Stan Stores
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/29/2024 01:16AM

Email Flows and Broadcasts have officially been fully restored! Emails that were affected by the delay will be sent out ASAP. We appreciate your patience while we resolved this issue!

MONITORING 4 months ago - at 11/28/2024 04:38AM

We've identified the root cause of the email outage. Product deliveries are fully active, however email flows will be delayed until tomorrow. We appreciate your patience!

IDENTIFIED 4 months ago - at 11/28/2024 02:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 11/28/2024 02:39AM

We’re currently experiencing an outage with system emails. Our team is investigating and will send an update as soon as we have more details.

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