Outage in Stardekk

Issue with viewing credit cards and importing reservations in PMS

Resolved Major
April 21, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have received some reports from customers who cannot view credit cards in Cubilis & Bookingplanner + cannot import reservations into their PMS system. We are reviewing both issues with urgency and will provide you with an update upon any change.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/21/2023 10:42AM

This issue has been resolved.

MONITORING over 2 years ago - at 04/21/2023 08:38AM

Services are returning to normal and you should be able to check credit cards again. It's also possible to import new reservations in your PMS. We will continue to monitor the situation.

INVESTIGATING over 2 years ago - at 04/21/2023 08:14AM

We have received some reports from customers who cannot view credit cards in Cubilis & Bookingplanner + cannot import reservations into their PMS system.

We are reviewing both issues with urgency and will provide you with an update upon any change.

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