Outage in Stardekk
Booking engine & Reservation Manager timeouts
Resolved MajorIncident Report
We are currently investigating an issue affecting the booking engine and reservation manager. Some users may experience timeouts when using these products.
We are actively looking into the root cause and will share updates as soon as we have more information.
Started: 17:10
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 03/19/2026 07:38AM
This incident has been resolved.
MONITORING
26 days ago - at 03/18/2026 05:28PM
Both the booking engine and reservation manager are now operational again. We are continuing to monitor the situation to ensure full stability.
We will confirm once monitoring is complete.
MONITORING
26 days ago - at 03/18/2026 05:15PM
Reservation Manager: We have identified the cause of the issue and implemented a fix for Reservation Manager. We are currently monitoring the situation to confirm full recovery.
We will provide a final update once the issue is fully resolved.
Booking Engine: We have identified the cause of the issue and implemented a fix, however some users may still experience degraded performance in the booking engine. We continue to monitor the situation closely.
INVESTIGATING
26 days ago - at 03/18/2026 05:11PM
We are continuing to investigate this issue.
INVESTIGATING
26 days ago - at 03/18/2026 05:01PM
We are continuing to investigate this issue.
INVESTIGATING
26 days ago - at 03/18/2026 05:01PM
We are currently investigating an issue affecting the booking engine and reservation manager. Some users may experience timeouts when using these products.
We are actively looking into the root cause and will share updates as soon as we have more information.
Started: 17:10
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