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Outage in StarkCloud

Gateway Server (Login Portal) - Update failed, server down for 2 hours

Resolved Major
May 09, 2022 - Started about 4 years ago - Lasted less than a minute
Official incident page

Incident Report

StarkCloud's login portal experienced a failed weekly update performed in the AM during off-hours which caused the login page to not accept any user logins. No other production servers were affected (no SAP client nor SAP HANA servers). StarkCloud's engineers began working to resolve this as soon as possible Monday morning and were able to restore the login portal at around 10:30AM (EST). We are recording the chain of events that led to the failed update to incorporate actions and protocols in efforts to prevent this from happening again.

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RESOLVED about 4 years ago - at 05/09/2022 03:10PM

StarkCloud's login portal experienced a failed weekly update performed in the AM during off-hours which caused the login page to not accept any user logins.

No other production servers were affected (no SAP client nor SAP HANA servers). StarkCloud's engineers began working to resolve this as soon as possible Monday morning and were able to restore the login portal at around 10:30AM (EST).

We are recording the chain of events that led to the failed update to incorporate actions and protocols in efforts to prevent this from happening again.

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