Outage in StarRez
THD - mail service disruption
Resolved MajorIncident Report
We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it.
Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send.
Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally.
Next update expected within 60 minutes, or as warranted by a change of events.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 08/14/2026 12:23AM
This incident has been resolved.
MONITORING
14 days ago - at 08/13/2026 11:12PM
We are continuing to monitor for any further issues.
MONITORING
14 days ago - at 08/13/2026 10:34PM
Our upstream provider has restored services and we're now seeing the email backlog being processed.
Engineers are currently reviewing to confirm email functionality is working as expected for impacted customers.
Next update expected within 60 minutes, or as warranted by a change of events.
IDENTIFIED
14 days ago - at 08/13/2026 09:09PM
Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery.
We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible.
While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions.
Our teams continue to actively monitor the environment and work to minimize customer impact.
IDENTIFIED
14 days ago - at 08/13/2026 08:07PM
Our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery.
We are actively migrating affected customers to SES to reduce the impact of the disruption and restore normal email processing as quickly as possible.
While the primary impact of the upstream provider issue remains focused on email delivery, customers may also experience broader service degradation, including intermittent slowness or temporary disruptions.
Our teams continue to actively monitor the environment and work to minimize customer impact.
IDENTIFIED
14 days ago - at 08/13/2026 07:43PM
While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery.
We are continuing to actively migrate affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible.
Next update expected within 60 minutes, or as warranted by a change of events.
IDENTIFIED
14 days ago - at 08/13/2026 06:14PM
While our upstream provider continues working to remediate the underlying issue, our engineers are taking parallel action to restore email delivery.
We are actively migrating affected customers to SES to reduce the impact of the disruption and restore email processing as quickly as possible.
Next update expected within 60 minutes, or as warranted by a change of events.
IDENTIFIED
14 days ago - at 08/13/2026 05:04PM
The issue impacting the upstream provider has been identified, and a solution is currently being implemented.
Next update expected within 60 minutes, or as warranted by a change of events.
IDENTIFIED
14 days ago - at 08/13/2026 04:06PM
The issue impacting the upstream provider has been identified, and a solution is currently being implemented.
Next update expected within 60 minutes, or as warranted by a change of events.
INVESTIGATING
14 days ago - at 08/13/2026 03:29PM
Our upstream provider is continuing to investigate the issue.
INVESTIGATING
14 days ago - at 08/13/2026 02:17PM
We're currently seeing a partial outage with outbound email for some customers. This is due to a heat-related incident at one of our upstream infrastructure providers, and their team is actively working on it.
Who's affected: Customers using THD-hosted email servers may notice emails being delayed or failing to send.
Who's not affected: Customers using their own email infrastructure or AWS SES — your email is sending normally.
Next update expected within 60 minutes, or as warranted by a change of events.
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