Outage in StarRez
Service Disruption - The Housing Director (US East)
Resolved MajorIncident Report
THD customers on the US East server are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
Components affected
StarRez Housing Director CloudTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/11/2026 12:23AM
This incident has been resolved.
MONITORING
6 days ago - at 09/10/2026 11:51PM
All customer sites are now back online.
StarRez Engineers are actively monitoring to confirm stability.
IDENTIFIED
6 days ago - at 09/10/2026 11:44PM
Our upstream service provider has mitigated the issue, and we are now seeing service response from our database tier.
StarRez Engineers are actively working on service restoration for customer sites and will provide updates once this has been completed
IDENTIFIED
6 days ago - at 09/10/2026 10:45PM
A mitigation is being attempted by the upstream provider to restore service to US East server.
StarRez Engineers are actively monitoring the situation.
Further updates will be shared as more information becomes available,
IDENTIFIED
6 days ago - at 09/10/2026 10:08PM
StarRez Engineers are working with the upstream service provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.
IDENTIFIED
6 days ago - at 09/10/2026 08:17PM
We’ve identified an issue with an upstream service provider that is impacting availability for all clients within the US East server.
We have escalated the issue with the provider to expedite remediation and are actively monitoring the situation. Further updates will be shared as more information becomes available.
IDENTIFIED
6 days ago - at 09/10/2026 07:34PM
THD customers on the US East server are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
INVESTIGATING
6 days ago - at 09/10/2026 06:48PM
THD customers on the US East server are experiencing a service disruption.
Engineers are actively working to remediate the issue.
The next update is due within 60 minutes, or as warranted by changes in events.
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