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Outage in Statuspage

Issues displaying system metrics

Resolved Major
February 02, 2026 - Started 30 days ago - Lasted 21 days
Official incident page

Incident Report

Summary AI Generated

Statuspage experienced a major incident affecting the display of system metrics across all monitoring integrations (Pingdom, New Relic, Datadog, and Custom Integration), requiring the system metrics feature to be temporarily disabled to prevent display errors on customer status pages. The issue was caused by problems with the underlying data used to populate system metrics charts, prompting a complete reimplementation of the system metrics functionality. After a gradual 20-day rollout of the new system metrics implementation, the service was fully restored for all customers.

We are currently investigating an issue affecting the display of system metrics on statuspages.

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 02/23/2026 10:00AM

New System metrics implementation has been successfully enabled for all customers.

MONITORING 12 days ago - at 02/20/2026 11:26AM

New System Metrics has been rolled out to the majority of our customers, and we are actively monitoring its performance.

As Librato has deprecated their platform, we are in the process of removing the Librato integration from our product.

Our next update is planned for Monday, February 23, 2026.

IDENTIFIED 15 days ago - at 02/17/2026 02:50PM

Rolling out of the new System Metrics implementation is slowed down to ensure it performs well for the rolled out customers. We continue to monitor progress and plan gradual rollout to other customers.

The next update will be on Friday, Feb 20, 2026 or sooner if we achieve significant progress.

IDENTIFIED 19 days ago - at 02/13/2026 12:40PM

The new System Metrics implementation has been rolled out to some customers and is performing well. We will continue a gradual rollout to other customers and monitor progress closely.

The next update will be provided early next week.

IDENTIFIED 21 days ago - at 02/11/2026 12:48PM

System Metrics with the new implementation is being rolled out gradually to customers, and we are closely monitoring the progress.
The next update will be provided within 48 hours or sooner.

IDENTIFIED 23 days ago - at 02/09/2026 11:41AM

We continue to explore possible solutions.

Statuspage is operating normally except for the System metrics feature, which is disabled for the time being to minimize the impact to users viewing Statuspages.
Customers can continue to post publicly about the status of their own systems for overall health and availability.

IDENTIFIED 27 days ago - at 02/05/2026 07:46AM

Statuspage is operating normally except for the System metrics feature, which is disabled for the time being to minimize the impact to users viewing Statuspages.

Customers can continue to post publicly about the status of their own systems for overall health and availability.

We are actively engaged in exploring possible solutions and plan to provide further update by early next week.

IDENTIFIED 29 days ago - at 02/03/2026 02:43AM

Our team has identified an issue relating to the underlying data used to populate our System Metrics charts, which could cause display errors to appear on customer Statuspages.

We are investigating possible solutions, and in the meantime, the System Metrics functionality within Statuspage has been disabled to minimize the impact to users viewing Statuspages.

We will provide an update when we are able to confirm that the functionality can be re-enabled without causing errors for customer Statuspages.

Please note, this should not impact the ability of customers to use Statuspage to post publicly about the status of their own systems for overall health and availability.

INVESTIGATING 30 days ago - at 02/02/2026 09:22PM

We are currently investigating an issue affecting the display of system metrics on statuspages.

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