Outage in Staxbill

Billing and Invoice Post not completing

Resolved Major

March 22, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

At this time Stax Bill is working on an issue with our automated Billing service. Actions related to subscription renewal, including Invoice Creation and Payments are failing to complete for some accounts. We are actively working on this issue and will update here as

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 03/22/2024 03:17PM

The backlog of Billing operations has now completed for all production accounts.

MONITORING almost 2 years ago - at 03/22/2024 02:47PM

The problem with the billing run has been addressed and the backlog is catching up now. We expect that it will catch up and finish all outstanding billing operations in 1 to 2 hours.
We will post again once the process is finished.

INVESTIGATING almost 2 years ago - at 03/22/2024 02:32PM

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