Outage in Staxbill

Login Issue - No action after credentials are entered

Resolved Minor

February 06, 2024 - Started about 2 years ago - Lasted less than a minute
Official incident page

Incident Report

We have found that login attempts to Stax Bill using various browsers can fail. Nothing seems to happen when the login is attempted and there is no error message presented. This can happen in multiple browsers. The problem is related to a stored Stax Bill cookie in the browser's cache. If this cookie is removed, then login can proceed. There are instructions for how to do this in Chrome, Edge, Firefox, and Safari here: https://docs.google.com/document/d/12UCdivRF9k1q1dCjLuz07gY68Llf-Xs0lj9FayHPpr4/

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/06/2024 03:11PM

We have found that login attempts to Stax Bill using various browsers can fail. Nothing seems to happen when the login is attempted and there is no error message presented. This can happen in multiple browsers.
The problem is related to a stored Stax Bill cookie in the browser's cache. If this cookie is removed, then login can proceed.
There are instructions for how to do this in Chrome, Edge, Firefox, and Safari here: https://docs.google.com/document/d/12UCdivRF9k1q1dCjLuz07gY68Llf-Xs0lj9FayHPpr4/

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