Outage in Stellate

Issues with GraphQL Metrics ingesting new data

Resolved Major
August 29, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently looking into an issue with our GraphQL Metrics systems, which prevents new data to show up on the dashboard. All other systems are working as expected and our GraphQL Edge Caching and GraphQL Rate Limiting systems are not affected.
Components affected
Stellate GraphQL Metrics
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/29/2024 10:34AM

This issue has been resolved. We'll continue monitoring all services, but we don't expect any further issues.

MONITORING 3 months ago - at 08/29/2024 10:13AM

We are seeing signs of recovery, and new data is again being ingested into our GraphQL Metrics systems. We are monitoring all systems and are in touch with our infrastructure provider for further updates. Please note that the GraphQL Metrics system might lag behind near real-time for a while as queued updates get processed.

IDENTIFIED 3 months ago - at 08/29/2024 09:47AM

The issue has been identified as an issue with one of our infrastructure providers. and their ClickPipes service. They have opened an investigation and updated their status page at https://status.clickhouse.com/incidents/f6j8dfnyy6dn

INVESTIGATING 3 months ago - at 08/29/2024 09:10AM

We are currently looking into an issue with our GraphQL Metrics systems, which prevents new data to show up on the dashboard. All other systems are working as expected and our GraphQL Edge Caching and GraphQL Rate Limiting systems are not affected.

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