Temporary Support Process During Salesforce Service Disruption

Service has largely been restored, and we are continuing to monitor the situation closely. We will keep monitoring until Salesforce confirms the issue is fully resolved. For real-time updates, please refer to the following Salesforce Status Page: https://status.salesforce.com/

Hi all,

Salesforce is currently experiencing an ongoing service disruption, which means our Support team does not currently have access to our normal case management system.

While this issue is being resolved, if you experience a High or Critical priority issue, please email cts@staff.bluematrix.com directly using the template below.

Please note: This temporary process should only be used for High or Critical priority issues. For lower-priority requests, we kindly ask that you wait until our normal Support channels have been restored.

Email subject:
[HIGH/CRITICAL] Client Name – Brief Issue Description

Please include:

Client / Company:
Product: Street Context
Priority: High / Critical
Issue summary:

Our team will monitor this mailbox and respond to High and Critical priority issues while the Salesforce disruption remains ongoing.

We will provide a further update once our standard Support channels are available again.

Kind regards,
Street Context Support