Outage in Stripe
Stripe Support Systems issue
Resolved MinorIncident Report
Summary AI Generated
Stripe's live support channels were disabled for approximately 7 hours due to an issue with a downstream third-party partner affecting their support systems. Stripe core components were impacted during this period, leaving users unable to access live support. The partner issue was resolved and live support channels were fully restored.
We're currently investigating issues with our support systems due to a downstream partner issue. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.
Components affected
Stripe core componentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 09/16/2026 05:09PM
The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.
INVESTIGATING
1 day ago - at 09/16/2026 10:05AM
We're currently investigating issues with our support systems due to a downstream partner issue. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.
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