Outage in Stripe
Stripe Support Systems issue
Resolved MinorIncident Report
Summary AI Generated
Stripe's live support channels were disabled for approximately 41 minutes starting 07:10 UTC on September 20, 2026, due to an issue with an upstream partner affecting their support systems. Stripe proactively disabled live support while monitoring the third-party provider. The partner issue was resolved by 08:10 UTC, restoring all live support channels to normal operation.
We're currently investigating issues with our support systems due to an upstream partner issue, starting 07:10 UTC. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.
Components affected
Stripe core componentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
31 minutes ago - at 09/20/2026 08:10AM
The partner issue affecting our support systems has been resolved. Stripe's live support channels have been restored and are operating normally. This issue has been resolved.
INVESTIGATING
about 1 hour ago - at 09/20/2026 07:31AM
We're currently investigating issues with our support systems due to an upstream partner issue, starting 07:10 UTC. We've currently disabled live support channels and are monitoring the affected service provider. We will provide further updates once we have observed recovery.
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