Outage in Stripo

CDN Issues Affecting Image Hosting on Stripo

Resolved Major
July 31, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident Summary: Starting from 9:30 AM UTC time, we began receiving reports from customers that images uploaded to the Stripo editor were not functioning correctly. After a thorough investigation, we identified that the issue was related to our Cloudflare account. Specifically, images requested from our CDN were returning a 409 status error, preventing them from being displayed properly. Current Status: Our team is actively working to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to restore full functionality. We will provide updates as soon as more information is available.
Components affected
Stripo Image Storage
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/31/2024 02:30PM

Our team has resolved the issue by rebooting the Nginx servers, which restored proper functionality. We are conducting a more detailed root cause analysis to prevent such issues in the future.

We apologize for any inconvenience this may have caused and appreciate your patience. Thank you for your understanding and continued support.

INVESTIGATING 5 months ago - at 07/31/2024 01:50PM

Incident Summary:
Starting from 9:30 AM UTC time, we began receiving reports from customers that images uploaded to the Stripo editor were not functioning correctly. After a thorough investigation, we identified that the issue was related to our Cloudflare account. Specifically, images requested from our CDN were returning a 409 status error, preventing them from being displayed properly.

Current Status:
Our team is actively working to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience as we work to restore full functionality.

We will provide updates as soon as more information is available.

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