Outage in Stripo

Stripo Account Service Disruption

Resolved Minor
September 13, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a service disruption that may impact the login process and exporting functionalities. Our team has identified an unusual high load on our database and is actively investigating the root cause of this issue. We are working diligently to resolve the problem as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. Thank you for your understanding.
Components affected
Stripo Export Service Stripo Account Backend part
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/13/2024 08:48AM

The service disruption affecting the login process and exporting functionalities has been resolved. The issue was caused by a failure in our email processing service, triggered by excessively large emails being processed simultaneously.

Our team has implemented the necessary fixes to prevent this from happening in the future. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience and understanding during this time.

If you continue to experience any issues, please contact our support team.

INVESTIGATING about 1 year ago - at 09/13/2024 08:04AM

We are currently experiencing a service disruption that may impact the login process and exporting functionalities. Our team has identified an unusual high load on our database and is actively investigating the root cause of this issue. We are working diligently to resolve the problem as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.

Thank you for your understanding.

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