Outage in Stripo

Ongoing Export Status Display Issue for Some Users

Resolved Minor
October 28, 2024 - Started 12 months ago - Lasted about 11 hours
Official incident page

Incident Report

Since 14:30 UTC on October 28, following our recent release, some users may notice a persistent blue "Exporting..." message when exporting emails or templates to various ESPs. Although the UI status does not update, the exports are completing. We recommend checking the export status directly within your ESP to confirm completion. This issue only affects the display of export progress. We apologize for any inconvenience and are actively working on a fix to restore accurate status updates. Thank you for your patience and understanding.
Components affected
Stripo Export Service
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/29/2024 09:15AM

As of 09:00 UTC, we have fully resolved the issue causing the blue "Exporting..." message to remain visible for some users exporting emails or templates to various ESPs. Exports are now completing with accurate status updates in the UI.

We appreciate your patience as we worked to address this issue. Moving forward, we are implementing enhanced monitoring and additional testing measures for our export functionality to prevent similar display issues in the future. Thank you for your continued trust and understanding.

INVESTIGATING 12 months ago - at 10/28/2024 10:35PM

Since 14:30 UTC on October 28, following our recent release, some users may notice a persistent blue "Exporting..." message when exporting emails or templates to various ESPs. Although the UI status does not update, the exports are completing. We recommend checking the export status directly within your ESP to confirm completion. This issue only affects the display of export progress.

We apologize for any inconvenience and are actively working on a fix to restore accurate status updates. Thank you for your patience and understanding.

Latest Stripo outages

Partial Outage in work of PDF Creation Service - about 2 months ago
Partial Outage in work of Proxy Server (plugin) - 2 months ago
Partial Outage in work of Documents Service (plugin) - 2 months ago
Partial Outage in work of HTML Cleaner Service (plugin) - 2 months ago
Partial Outage in work of Modules Service (plugin) - 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook