Outage in Stripo
Degraded performance in Plugin API Gateway affecting plugin initialization
Resolved MajorIncident Report
Summary AI Generated
Stripo's Plugin API Gateway experienced degraded performance for 22 minutes, causing slow response times and difficulties initializing new plugins. The issue was caused by a misconfiguration during a scheduled AWS infrastructure update that led to pods being terminated prematurely, creating a request queue backlog that exhausted database connections. The problem was resolved by implementing a fix and optimizing deployment procedures to prevent similar issues.
We are currently experiencing increased response times in the Plugin API Gateway, which is impacting the speed and ability to initialize new plugins.
Components affected
Stripo API Gateway Service (plugin)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 04/21/2026 01:57PM
The issue with increased response times in the Plugin API Gateway has been resolved, and plugin initialization is now operating normally.
Root cause:
During a scheduled AWS infrastructure update to apply patches, an unfortunate misconfiguration occurred, which we have already identified and fixed. Some pods were terminated before new ones were fully ready, leading to a significant accumulation of requests in the queue. Instead of being processed gradually, a large batch of queued requests was handled simultaneously, which exhausted available database connections and caused delays in processing new incoming requests.
We are optimizing our deployment and scaling procedures to prevent similar situations in the future.
MONITORING
17 days ago - at 04/21/2026 01:51PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
17 days ago - at 04/21/2026 01:36PM
We are currently experiencing increased response times in the Plugin API Gateway, which is impacting the speed and ability to initialize new plugins.
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