Outage in Stripo
Degraded performance in the Stripo Web Editor
Resolved MajorIncident Report
Summary AI Generated
On September 16, the Stripo Web Editor experienced degraded performance for approximately 1.6 hours, affecting the editor's front-end. Users encountered long loading times, unavailable editor settings and editing functionality, and "No internet connection" errors when opening emails. The incident was resolved at 15:12 UTC.
We are currently experiencing degraded performance in the Stripo Web Editor. Some users may experience long loading times when opening emails, unavailable editor settings and editing functionality, or a “No internet connection” error.
For users who already have an email open, changes should continue to be saved via autosave as long as the page is not reloaded.
Our team is actively investigating the issue and working to restore normal operation.
Start time: Sep 16, 13:25 UTC
Components affected
Stripo Editor Front-End partTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/16/2026 03:12PM
This incident has been resolved.
INVESTIGATING
3 days ago - at 09/16/2026 01:39PM
We are currently experiencing degraded performance in the Stripo Web Editor. Some users may experience long loading times when opening emails, unavailable editor settings and editing functionality, or a “No internet connection” error.
For users who already have an email open, changes should continue to be saved via autosave as long as the page is not reloaded.
Our team is actively investigating the issue and working to restore normal operation.
Start time: Sep 16, 13:25 UTC
Latest Stripo outages
Issues with image and document uploads in Stripo Plugin - about 14 hours ago
Degraded performance in Plugin API Gateway affecting plugin initialization - about 1 month ago
Degraded performance: login failures and slow loading of emails and account data - about 2 months ago
Partial Outage in work of Documents Service (plugin) - about 2 months ago
Partial Outage in work of Stripo Account Backend part - about 2 months ago
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