Outage in strongDM

SSO Login Degradation: OneLogin SAML & OIDC

Resolved Minor
June 16, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an authentication issue affecting some users logging in via OneLogin SSO at app.strongdm.com and the StrongDM GUI client. SAML: A recent change from OneLogin appears to impact SAML logins. As a workaround, remove the trailing slash from the Login URL in your StrongDM application settings within OneLogin. This restores login functionality for most SAML users. OIDC: A recent change from OneLogin appears to impact OIDC logins. OneLogin has reverted the change. No further action is required.
Components affected
strongDM Admin UI

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/16/2025 05:55PM

This issue has now been resolved.

SAML: The app login URL should not include a trailing slash.

OIDC: OneLogin reverted the changes to OIDC authentication behavior, no further changes are required.

INVESTIGATING 7 months ago - at 06/16/2025 05:47PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 06/16/2025 05:46PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 06/16/2025 03:47PM

We are currently investigating an authentication issue affecting some users logging in via OneLogin SSO at app.strongdm.com and the StrongDM GUI client.

SAML: A recent change from OneLogin appears to impact SAML logins. As a workaround, remove the trailing slash from the Login URL in your StrongDM application settings within OneLogin. This restores login functionality for most SAML users.

OIDC: A recent change from OneLogin appears to impact OIDC logins. OneLogin has reverted the change. No further action is required.

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