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Outage in strongDM

UK SDM unable to send invite emails at this time.

Resolved Minor
July 10, 2025 - Started 10 months ago - Lasted 4 days
Official incident page

Incident Report

SDM is currently working to resolve the issue. We will update again once we have additional information. Standard functionality for those already invited to SDM remains normal.

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Latest Updates ( sorted recent to last )
MONITORING 10 months ago - at 07/11/2025 02:00PM

Email notifications are once again being sent on our UK control plane. We are monitoring the issue.

If you continue to see issues with email notifications please reach out to StrongDM Support: https://help.strongdm.com/hc/en-us/requests/new

IDENTIFIED 10 months ago - at 07/10/2025 05:02PM

StrongDM has identified the issue blocking email delivery for our UK Control Plane. Currently users will not receive emails for the following reasons:
*New user invitations
*Access request workflow notifications (these will still work within the Admin Console and Slack/Teams)
Please note, that Customers using StrongDM's native authentication (username/password) are currently unable to invite new users, but Customers using an external authentication provider are still able to onboard new users.

IDENTIFIED 10 months ago - at 07/10/2025 04:22PM

SDM is currently working to resolve the issue. We will update again once we have additional information.

Standard functionality for those already invited to SDM remains normal.

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