Outage in strongDM

We are investigating a problem with authorizations. Updates to follow.

Resolved Major

September 18, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating this issue. Updates to follow.

Components affected

strongDM Admin UI strongDM API

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/18/2025 07:11PM

This incident has been resolved.

If you are still seeing issues please reach out to StrongDM Support via our Help Center: https://help.strongdm.com/hc/en-us/requests/new

An RCA will be posted within the next 7 business days.

MONITORING 8 months ago - at 09/18/2025 06:40PM

A fix has been implemented and we are monitoring the results.

If you are still seeing issues at this point you should be able to restart your relay/gateways to get back into a good state.

Let us know if you are still having authorization failures via our ticket portal: https://help.strongdm.com/hc/en-us/requests/new

IDENTIFIED 8 months ago - at 09/18/2025 06:22PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 09/18/2025 06:10PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/18/2025 06:09PM

We are currently investigating this issue. Updates to follow.

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