Outage in Studentnet

SMS Broadcast outage affecting delivery of SMS 2FA

Resolved Minor

February 09, 2026 - Started 6 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an incident with SMS broadcast. All outbound SMSs are showing as being "enroute" meaning that they are being processed and will eventually be processed but there will be some form of delay.

Components affected

Studentnet Cloudwork YourID SMS-MFA/Password Reset

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/09/2026 03:58AM

The incident has been reolved. We will be requirng further information from our gateway.

Please report any further issues to (02) 9281 1626.

MONITORING 6 days ago - at 02/09/2026 03:44AM

Studentnet is starting to see the successful delivery of outbound SMS text messages but we have yet to receive confirmation from either SMS Broadcast or Telstra that the issue has been resolved.

IDENTIFIED 6 days ago - at 02/09/2026 02:49AM

Further information about the SMS delivery issue...

Telstra has confirmed the issue on their end and they are currently working to resolve it. SMS delivery and sending may continue to be impacted. Some SMS messages are being delivered but the majority are "Enroute"

IDENTIFIED 6 days ago - at 02/09/2026 02:31AM

We have identified this as being an issue at our SMS gateway SMS Broadcast. They have acknowledged the problem on their status page located at:
https://smsbroadcast.statuspage.io/

INVESTIGATING 6 days ago - at 02/09/2026 02:11AM

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