Outage in Stytch
Elevated SMS OTP errors/ delays
Resolved Minor
October 20, 2025 - Started about 13 hours ago
- Lasted about 6 hours
Incident Report
SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 14 hours ago - at 10/20/2025 04:51PM
SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider.
MONITORING
about 12 hours ago - at 10/20/2025 07:38PM
The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident.
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