Outage in Stytch

Elevated SMS OTP errors/ delays

Resolved Minor
October 20, 2025 - Started about 13 hours ago - Lasted about 6 hours

Incident Report

SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 14 hours ago - at 10/20/2025 04:51PM

SMS OTP error rates and delays are currently elevated due to an incident from our primary messaging provider (related to AWS outage). We're assessing whether it makes sense to switch to a backup provider.

MONITORING about 12 hours ago - at 10/20/2025 07:38PM

The SMS OTP errors have subsided. We will continue to monitor the situation while our primary messaging provider investigates the incident.

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