Outage in Subbly
Batch jobs and CSV exports delayed
Resolved Minor
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Outage Details
Components affected
Subbly Automations & JobsLatest Updates ( sorted recent to last )
The root problem of the queue becoming backed up was identified and patched.
It was due to a protection mechanism we put in place previously combined with increased volume from the 1st of the month renewals. We have since patched this and the queue has now cleated.
This issue was resolved at 09:00 BST, sorry for any inconvenience caused.
A fix has been implemented and we are monitoring the server loads currently. Increased load times of the admin are still to be expected.
We've identified the problem with the increasing queue of batch jobs causing slight delay with some of the batch jobs on the admin, such as order exports or batch admin changes.
Devops team is working on increasing the amount of workers which is draining the queue. Please be patient after you submit the batch job or request an export, it will come through but it's going to be delayed.
Sorry for any inconveniences caused
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