Service Degradation in Asia: Increased Latency and Packet Loss

This incident has been resolved, and connectivity has stabilized across the affected region.

While some carrier and subsea cable restoration activities remain ongoing across parts of Asia, network conditions have returned to a stable state. Visitors accessing your sites from affected regions may still experience minor increases in latency or slightly slower load times until all restoration work is fully completed.

We have proactively routed traffic through the healthiest and most reliable available network paths and will continue to closely monitor connectivity, performance, and traffic conditions to ensure your sites remain available, protected, and performing as expected.

If you continue to experience any connectivity or performance issues, our Support team is available to assist.

Thank you for your patience and understanding while this incident was being resolved.

We are currently experiencing network degradation affecting connectivity in parts of Asia due to multiple concurrent subsea cable outages impacting our upstream provider's backbone capacity.

A new outage affecting the C2C cable system has occurred today and is contributing to the packet loss currently observed in the region.
As traffic is being rerouted across the remaining available network paths, customers may experience intermittent packet loss, increased latency, and potential connectivity degradation when accessing services through affected routes.

Our upstream provider is aware of the issue and is actively working to restore the affected network capacity. We are closely monitoring the situation and will continue to provide updates as additional information becomes available.

Please note: Any estimated restoration times provided by the upstream provider are tentative and may change as the investigation and restoration efforts progress.

We apologize for any disruption this may cause and appreciate your patience while the upstream network infrastructure is being restored.