Outage in Sumo Logic
Problem with Cloud Collection
Resolved Minor
February 26, 2026 - Started about 2 months ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
Sumo Logic experienced a 5.8-hour incident affecting Cloud Collection for cloudSyslog Source across all regions, causing latency and delays in retrieving and displaying data from cloud sources. The issue impacted data collection performance globally across North America, Europe, Australia, Japan, Canada, and India regions. The problem was identified and resolved with a fix that restored normal data collection functionality.
We are currently investigating reports of problems with Cloud Collection for cloudSyslog Source. The symptoms are: latency in retrieving data from cloud. We will provide more information soon.
Components affected
Sumo Logic Japan (JP) Sumo Logic North America 1 (US1) Sumo Logic North America 2 (US2) Sumo Logic America Federal (FED) Sumo Logic Europe 1 (EU) Sumo Logic Europe 2 (DE) Sumo Logic Australia (AU) Sumo Logic Canada (CA) Sumo Logic India (IN)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 2 months ago - at 02/26/2026 12:45PM
We are currently investigating reports of problems with Cloud Collection for cloudSyslog Source. The symptoms are: latency in retrieving data from cloud. We will provide more information soon.
about 2 months ago - at 02/26/2026 06:16PM
We have identified the source of the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are working on a fix for the problem.
about 2 months ago - at 02/26/2026 06:23PM
We have implemented a fix for the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.
about 2 months ago - at 02/26/2026 06:23PM
We have implemented a fix for the issue affecting Cloud Collection, which are resulting in latency, slowness, or delay in displaying data. We are currently monitoring the results.
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