Outage in SumUp / Australia
Elevated card payment failures (Mastercard / Maestro)
Resolved Minor
August 15, 2026 - Started 12 days ago
- Lasted about 1 hour
Incident Report
We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience.
Components affected
SumUp / Australia Payouts SumUp / Australia Card Readers: Air & 3G SumUp / Australia Card Readers: Top & Top NFC SumUp / Australia Card Readers: Solo SumUp / Australia Card Readers: Total, On & Super SumUp / Australia Payments SumUp / Australia Tap to Pay on Android SumUp / Australia Card Readers SumUp / Australia Payment Links SumUp / Australia Online Payments SumUp / Australia Tap to Pay on iPhone SumUp / Australia RefundsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
12 days ago - at 08/15/2026 05:14AM
We are experiencing elevated failures on some Mastercard and Maestro card payments due to a third-party issue with the Mastercard Debit network. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience.
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