Outage in Sunshine 811

Password Reset Failure for Duo SSO Logins using Active Directory

Resolved Minor

May 19, 2025 - Started 11 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently investigating an issue causing password reset failures for Duo SSO logins using Active Directory as an authentication source.

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Latest Updates ( sorted recent to last )

INVESTIGATING 11 months ago - at 05/20/2025 01:04AM

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [We have implemented a fix and we are monitoring the results.] has changed as [We can confirm that the issue with the Password reset for Duo SSO logins using Active Directory has been resolved.

Please check back here or subscribe for updates on the RCA as soon as it becomes available.].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational].
Statuspage incident component [SSO] status [degraded_performance] has changed as [operational]. " on alert: "Password Reset Failure for Duo SSO Logins using Active Directory"

INVESTIGATING 11 months ago - at 05/20/2025 12:12AM

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING].
Statuspage incident message [We have identified the issue and a fix is being deployed.] has changed as [We have implemented a fix and we are monitoring the results.]. " on alert: "Password Reset Failure for Duo SSO Logins using Active Directory"

INVESTIGATING 11 months ago - at 05/19/2025 11:46PM

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We are currently investigating an issue causing password reset failures for Duo SSO logins using Active Directory as an authentication source.] has changed as [We have identified the issue and a fix is being deployed.]. " on alert: "Password Reset Failure for Duo SSO Logins using Active Directory"

INVESTIGATING 11 months ago - at 05/19/2025 11:21PM

We are currently investigating an issue causing password reset failures for Duo SSO logins using Active Directory as an authentication source.

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