Outage in Sunshine 811
[All Deployments] Duo Desktop not being recognized on Windows 11 25H2
Resolved MinorIncident Report
We are currently investigating an issue causing Duo Desktop to not be recognized during authentications on Windows 11 25H2.
If possible, please refrain from upgrading to 25H2 at this time. However, if this has already been done, downgrading to the previous version will resolve the issue.
Please check back here or subscribe to updates for any changes.
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Latest Updates ( sorted recent to last )
INVESTIGATING
1 day ago - at 10/15/2025 03:27PM
[Comment from Opsgenie]System noted: "Statuspage incident message [We are currently investigating an issue causing Duo Desktop to not be recognized during authentications on Windows 11 25H2.
If possible, please refrain from upgrading to 25H2 at this time. However, if this has already been done, downgrading to the previous version will resolve the issue.
Please check back here or subscribe to updates for any changes.] has changed as [We are currently investigating an issue causing Duo Desktop to not be recognized during authentications on Windows 11 24H2/25H2.
If possible, please refrain from upgrading to 24H2/25H2 at this time. However, if this has already been done, downgrading to the previous version will resolve the issue.
Please check back here or subscribe to updates for any changes.]. " on alert: "[All Deployments] Duo Desktop not being recognized on Windows 11 25H2"
INVESTIGATING
1 day ago - at 10/15/2025 02:33PM
[Comment from Opsgenie]System noted: "Statuspage incident name [[All Deployments] Duo Desktop not being recognized on Windows 11 25H2] is updated as [[All Deployments] Duo Desktop not being recognized on Windows 11 24H2/25H2]. " on alert: "[All Deployments] Duo Desktop not being recognized on Windows 11 25H2"
INVESTIGATING
1 day ago - at 10/15/2025 02:28PM
[Comment from Opsgenie]System noted: "Statuspage incident name [[All Deployments] Duo Desktop not being recognized on Windows 11 25H2/24H2] is updated as [[All Deployments] Duo Desktop not being recognized on Windows 11 25H2]. " on alert: "[All Deployments] Duo Desktop not being recognized on Windows 11 25H2"
INVESTIGATING
1 day ago - at 10/15/2025 02:28PM
[Comment from Opsgenie]System noted: "Statuspage incident name [[All Deployments] Duo Desktop not being recognized on Windows 11 25H2] is updated as [[All Deployments] Duo Desktop not being recognized on Windows 11 25H2/24H2]. " on alert: "[All Deployments] Duo Desktop not being recognized on Windows 11 25H2"
INVESTIGATING
1 day ago - at 10/15/2025 12:19PM
We are currently investigating an issue causing Duo Desktop to not be recognized during authentications on Windows 11 25H2.
If possible, please refrain from upgrading to 25H2 at this time. However, if this has already been done, downgrading to the previous version will resolve the issue.
Please check back here or subscribe to updates for any changes.
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