Outage in Sunshine 811

All Deployments - Entra 504 Gateway timeouts

Resolved Minor

February 23, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA.

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Latest Updates ( sorted recent to last )

INVESTIGATING 2 days ago - at 02/23/2026 04:38PM

[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [MONITORING].
Statuspage incident message [We are continuing to investigate an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA. We are working with our respective partners to resolve as quickly as possible.] has changed as [We have deployed a fix for the gateway timeouts and are now seeing successful authentications. We are currently monitoring for any further issues.]. " on alert: "All Deployments - Entra 504 Gateway timeouts"

INVESTIGATING 2 days ago - at 02/23/2026 04:20PM

[Comment from Opsgenie]System noted: "Statuspage incident message [We are currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA.] has changed as [We are continuing to investigate an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA. We are working with our respective partners to resolve as quickly as possible.]. " on alert: "All Deployments - Entra 504 Gateway timeouts"

INVESTIGATING 2 days ago - at 02/23/2026 03:50PM

[Comment from Opsgenie]System noted: "Statuspage incident name [All Deployments - Entra 504 Gateway timeouts] is updated as [All Deployments - Entra 504 Gateway Timeouts]. " on alert: "All Deployments - Entra 504 Gateway timeouts"

INVESTIGATING 2 days ago - at 02/23/2026 03:37PM

[Comment from Opsgenie]System noted: "Statuspage incident name [US Deployments - Entra 504 Gateway timeouts] is updated as [All Deployments - Entra 504 Gateway timeouts]. " on alert: "All Deployments - Entra 504 Gateway timeouts"

INVESTIGATING 2 days ago - at 02/23/2026 03:37PM

[Comment from Opsgenie]System noted: "Statuspage incident name [All Deployments - Entra 504 Gateway timeouts] is updated as [US Deployments - Entra 504 Gateway timeouts]. " on alert: "All Deployments - Entra 504 Gateway timeouts"

INVESTIGATING 2 days ago - at 02/23/2026 03:04PM

We are currently investigating an issue where 504 Gateway timeouts are present when accessing Entra when Duo is called for MFA.

Latest Sunshine 811 outages

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Duo CA Pinning Bundle Update – Action Required for Out-of-Date Clients Impacting All US Deployments - 23 days ago

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