Supabase Connectivity from the Etisalat and Du network in the UAE

This incident has been resolved.

Both Etisalat and Du connectivity have been restored. Multiple customers confirm access to `*.supabase.co` domains is working normally across both ISPs. We are monitoring the situation to ensure stability. Thank you for your patience during this incident.

We have made significant progress with Etisalat after establishing contact with both Etisalat and TDRA (UAE Telecommunications Regulatory Authority). Multiple customers confirm Etisalat connectivity is restored.

TDRA provided details about the block and has removed restrictions for `*.supabase.co` domains. We are taking the required actions per their guidance.

We are still working to confirm Du has implemented the same changes. If you’re on Du and experiencing issues, please contact support directly.

We are still awaiting formal responses from Etisalat and Du despite multiple escalation attempts. We are now pursuing alternative channels of engagement with them. If your customers are primarily located in the UAE, please contact support directly. VPN/proxy connections continue working.

We have also received reports of network connectivity issues for users on the Du network in the UAE. We have contacted both Etisalat and Du and are looking forward to working with them both to resolve this as soon as possible. In the interim, connections via VPN, proxy, or from other networks appear to be unaffected.

We are still waiting for a response from the Etisalat ISP to resolve the connectivity issues in the UAE. We have reached out to them via multiple channels and are trying to restore connectivity as soon as possible. In the interim, connections via VPN, proxy, or from other networks appear to be unaffected.

We have received reports that users on the Etisalat network in the UAE are unable to connect to Supabase. We have reached out to Etisalat and will work with them to restore connectivity as soon as possible. In the interim, connections via VPN or from other networks appear to be unaffected.