Network connectivity in us-east-1-az4

Our team is actively working to bring impacted projects back online as quickly and safely as possible.
While we are seeing progress, full recovery may still take several hours based on the latest guidance from our infrastructure provider.
We appreciate your patience and will continue to share updates as more information becomes available.

Affected projects are continuing to recover. We are monitoring the recovery of the AZ and will provide regular updates until full recovery.

Affected projects are continuing to recover. We are monitoring the recovery of the AZ and will provide regular updates until full recovery.

Affected projects are continuing to recover. We are monitoring the recovery of the AZ and will provide regular updates until full recovery.

We're starting to see a number of affected projects starting to recover. We're still working with our upstream providers on a full recovery of all affected projects.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We've disabled pausing projects in us-east-1. We recommend not changing project configurations at this time. Users cannot access their databases or run any authentication-dependent services. We are continuing to monitor this situation with our upstream provider.

We have disabled project creation in us-east-1. We will provide another update in an hour, if not sooner.

We are waiting on a resolution from our upstream provider. We will provide an update in an hour.

We have identified the root cause of the connection issues as an outage with an upstream provider affecting a single availability zone (us-east-1a). All affected projects are located in this zone.

Increased connection times for Supavisor since about 00:10 UTC is affecting a limited number of projects in us-east-1