Outage in Supermetrics
Service disruption: Custom Data Import, December 10, 2025
Resolved MinorIncident Report
We are currently experiencing an issue with some Custom Data Import functionality.
All spreadsheet-formatted files (XLS, XLSX, XLSB, ODS) are currently failing when processing.
CSV file processing continues to function normally, and querying of previously imported files is unaffected.
We are investigating the root cause and potential workarounds and will provide an update as soon as possible.
Thank you for your understanding and patience.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/10/2025 02:04PM
The issue causing import failures has now been resolved.
Since some files were not processed during the interruption, you may need to recover those files. To do this, please log in to the Supermetrics Hub and open Custom Data Import to identify any imports marked as failed. In case of failures, please follow these steps to recover the failed files:
+ Open the affected import.
+ Go to the Files tab.
+ Download the files that failed to process.
+ Re-upload the file to the import.
If you need any help along the way, our team is here to support you.
MONITORING
2 months ago - at 12/10/2025 01:54PM
We are continuing to monitor for any further issues.
MONITORING
2 months ago - at 12/10/2025 01:51PM
A fix has now been implemented, and our team is closely monitoring to confirm everything is operating as expected.
Thank you for your patience and understanding.
INVESTIGATING
2 months ago - at 12/10/2025 01:22PM
We are currently experiencing an issue with some Custom Data Import functionality.
All spreadsheet-formatted files (XLS, XLSX, XLSB, ODS) are currently failing when processing.
CSV file processing continues to function normally, and querying of previously imported files is unaffected.
We are investigating the root cause and potential workarounds and will provide an update as soon as possible.
Thank you for your understanding and patience.
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