Service disruption: Instagram Insights, November 4, 2025

After a monitoring period, the issue caused by Meta that affected our Instagram Insights connector has been resolved. The Instagram Insights connector is now retrieving data for the “Views” field for Reels as expected.

For any impacted date range where Views was reporting as 0, please refresh your impacted queries or dashboard or execute a backfill for any Data Warehouse solution.

We are always available to assist you by contacting us through our Support team.

Thank you for your understanding and patience.

A fix has been implemented by Meta and we are closely monitoring the results for any additional issues.

To retrieve data for the "Views" field for Reels, kindly refresh the impacted queries or dashboard. For Data Warehouse products, please execute a backfill for the runs that were affected.

Please reach out to Support in case you are still experiencing any issues or have any questions.

Meta is currently experiencing an issue that is impacting our Instagram Insights connector. This issue causes the “Views” metric to return 0 for Reels.

The issue has been flagged to Meta and we are awaiting their identification or solution of the root cause.

We will closely monitor the issue and post any updates on our status page.