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Outage in Supermetrics

Service disruption: Supermetrics Pricing page, October 23, 2025

Resolved Minor
October 24, 2025 - Started 4 months ago - Lasted 30 minutes
Official incident page

Incident Report

We are currently investigating reports of an Internal 500 Error being returned when attempting to access the Supermetrics Pricing Page. This issue is limited to users in the JAPAC (Japan and Asia-Pacific) region only. Other regions are unaffected.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/24/2025 06:17AM

The fix has been successfully implemented and resolved. We're pleased to report that the Supermetrics pricing page is working now without any issues.

This matter is now considered resolved, and performance is fully restored. Thank you for your patience and understanding.

INVESTIGATING 4 months ago - at 10/24/2025 05:47AM

We are currently investigating reports of an Internal 500 Error being returned when attempting to access the Supermetrics Pricing Page.

This issue is limited to users in the JAPAC (Japan and Asia-Pacific) region only. Other regions are unaffected.

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