Outage in Supermetrics

Service Disruption: Instagram Insights, March 4th, 2026

Resolved Major

March 04, 2026 - Started 26 days ago - Lasted 2 days
Official incident page

Incident Report

We are currently aware of an issue affecting our Instagram Insights data source. Customers have reported encountering the following error: “Unable to fetch data from profile xxx, the profile may no longer exist or the permissions have changed.” Our team is actively investigating the issue, and we will update with you as soon as more information becomes available. Thank you for your patience!

Components affected

Supermetrics Instagram Insights

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Latest Updates ( sorted recent to last )

RESOLVED 24 days ago - at 03/06/2026 12:17PM

The issue affecting the Instagram Insights data source appears to be resolved and the situation has stabilized. Although we have not yet heard back from Meta regarding the bug ticket submitted yesterday, we've monitored and seen positive results as the problem is no longer impacting any of our customers.

Based on this, we are marking the incident as resolved. We apologize for any inconvenience this may have caused.

Thank you for your patience.

IDENTIFIED 26 days ago - at 03/04/2026 05:04PM

Our engineering team has investigated and identified that the issue appears to be caused by a bug on Meta’s side.

We have reported this issue to Meta and will update here with any significant developments.

Thank you for your patience and understanding!

INVESTIGATING 26 days ago - at 03/04/2026 01:03PM

We are currently aware of an issue affecting our Instagram Insights data source. Customers have reported encountering the following error:
“Unable to fetch data from profile xxx, the profile may no longer exist or the permissions have changed.”

Our team is actively investigating the issue, and we will update with you as soon as more information becomes available. Thank you for your patience!

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