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Outage in Supermetrics

Service disruption: Shopify, June 3, 2026

Resolved Major
June 03, 2026 - Started 18 days ago - Lasted about 15 hours
Official incident page

Incident Report

We're aware of an issue currently affecting the Shopify connector around authentication and queries, resulting in an error "The requested resource could not be found” This issue originates with Shopify’s API and we're communicating with them for a resolution on this. Our team is actively monitoring the situation and will provide updates as the situation evolves. We appreciate your patience and understanding while the issue is being addressed.
Components affected
Supermetrics Shopify

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 06/04/2026 05:46AM

After monitoring the situation and confirming the fix on Shopify's end, we're happy to report this issue is now resolved.

If you're still experiencing any problems, please do not hesitate to reach out to our Support team.

Thank you for your patience, and we apologize for any inconvenience this may have caused.

MONITORING 18 days ago - at 06/03/2026 04:24PM

We have an update that Shopify has resolved this issue on their end and the connector functionality should be back to normal.

We will continue to monitor the system closely over the next 24 hours to ensure stability and confirm full resolution.

Thank you for your patience. If you continue to experience any problems, please don't hesitate to reach out to our support team.

INVESTIGATING 18 days ago - at 06/03/2026 02:50PM

We're aware of an issue currently affecting the Shopify connector around authentication and queries, resulting in an error "The requested resource could not be found”

This issue originates with Shopify’s API and we're communicating with them for a resolution on this.

Our team is actively monitoring the situation and will provide updates as the situation evolves.

We appreciate your patience and understanding while the issue is being addressed.

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