Outage in Supermetrics
Service disruption: Google Sheets scheduled refreshes, July 24, 2026
Minor
July 24, 2026 - Started 4 days ago
Official incident page
Official incident page
Incident Report
We are aware of an issue affecting scheduled refreshes (automatic triggers) in Supermetrics for Google Sheets.
Affected users may see "Refresh failed: Please contact support" with a status of "Unable to connect" in the Manage Schedules panel.
Manual refreshes from the sidebar continue to work normally.
Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.
Components affected
Supermetrics for Google SheetsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
4 days ago - at 07/24/2026 09:57PM
We are aware of an issue affecting scheduled refreshes (automatic triggers) in Supermetrics for Google Sheets.
Affected users may see "Refresh failed: Please contact support" with a status of "Unable to connect" in the Manage Schedules panel.
Manual refreshes from the sidebar continue to work normally.
Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.
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