Authentication issues with Tryapp and Maillink (WebTools)

Following the monitoring period, the authentication issue affecting Tryapp and Maillink (WebTools) is now fully resolved on both Windows and MacLink. All services are operating normally.

Reminder: all MacLink users should be on the latest version released in production. If you have not yet upgraded, MacLink will prompt you to update and provide a download to install.

A incident report will follow later this month.

If you experience any further issues, please contact support. Thank you for your patience.

The authentication issue affecting Tryapp and Maillink (WebTools) has been fixed, and services are now operational on both Windows and MacLink.

A new version of MacLink is now available in production and resolves the issue. All MacLink users need to upgrade to this version. MacLink will prompt you to update automatically and provide a download for you to install.

If you continue to experience any issues after upgrading, please contact support.

Thank you for your patience.

The fix for WebTools on Windows has been rolled out, and authentication for Tryapp and Maillink on Windows should now be working as expected. We are monitoring to confirm everything is stable.

MacLink is still affected. A new version of MacLink will be released over the weekend, which resolves the issue. We will keep this incident open until the release is out and confirmed.

If you are on Windows and still experience issues, please contact support. We will share another update once the new MacLink version is available.

Thank you for your patience.

We have good news on the authentication issue affecting Tryapp and Maillink (WebTools).

Windows: We will roll out a fix tonight that resolves the issue for WebTools on Windows.
MacLink: We need a little more time to resolve the issue for MacLink and are continuing to work on it.

We will share another update as soon as we have more information. Thank you for your patience.

We are still working on the fix for the authentication issue affecting Tryapp and Maillink (WebTools). Our team continues to investigate and is working toward a resolution.

For customers who are able to upgrade, we continue to recommend upgrading to WebTools 13, which resolves the issue.
(How To Update Webtools)

We will share another update as soon as we have more information. Thank you for your patience.

We are still working on the hotfix for the authentication issue affecting Tryapp and Maillink (WebTools). We will provide a new status update tomorrow.

In the meantime, for customers who are able to upgrade, we continue to recommend upgrading to WebTools 13, which resolves the issue.
(How To Update Webtools)

Thank you for your patience. We apologise for any inconvenience this may cause.

We have identified an issue affecting authentication for Tryapp and Maillink (WebTools). Affected users may be unable to sign in or may experience interrupted sessions while using these services.

What you can do:

- Upgrade to WebTools 13, which resolves the issue. This is the recommended option for customers who are able to upgrade
(How To Update Webtools)
Our team is working on the hotfix. We will post a further update as soon as we have more information.

We apologise for any inconvenience this may cause.

We are currently investigating an issue affecting authentication for Tryapp and Maillink (WebTools). Users may be unable to sign in or may experience interrupted sessions while using these services.

Our team is actively working to identify the cause and restore normal service. We will provide an update as soon as we have more information.

We apologies for any inconvenience this may cause.