Outage in SurveySparrow
EU WEST(London): Collect Service Performance Degradation
Resolved Minor
August 22, 2026 - Started 13 days ago
- Lasted 4 minutes
Incident Report
Summary AI Generated
SurveySparrow's Collect service in the EU West (London) region experienced a performance degradation lasting approximately 4 minutes, caused by elevated database connection contention in the Collect serving path, which delayed response processing. Affected submissions were routed to a recovery path for replay, ensuring no data loss. The issue was resolved and normal operations resumed, with the team continuing to monitor stability.
We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
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Latest Updates ( sorted recent to last )
INVESTIGATING
13 days ago - at 08/22/2026 09:48AM
We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.
RESOLVED
13 days ago - at 08/22/2026 09:51AM
The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.
IDENTIFIED
13 days ago - at 08/22/2026 09:57AM
We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident.
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