Outage in Swapcard

Playback issues and delays in video processing

Resolved Minor

August 20, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

https://status.mux.com/incidents/sqqbbw7ytyth Our video provider, MUX, is currently experiencing issues with playback and delays in video processing. We are closely monitoring the situation with their team to provide an estimated resolution time to our affected customers.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/20/2024 02:18PM

MUX is reporting that issue is resolved and being monitored.

> We have finished the processing backlog of ingest jobs and Mux Video is operating normally. The engineering team continue to monitor the system health.

MONITORING over 1 year ago - at 08/20/2024 01:48PM

Live functionality has been restored and confirmed by MUX. MUX is currently working around resolving delayed on VOD.

IDENTIFIED over 1 year ago - at 08/20/2024 01:39PM

Mux is reporting having identified the issue and working on the mitigation, playback is back to normal operating as of 13:30 UTC.

> We have identified and are actively mitigating the issue. Issues with playback are resolved as of 13:30 UTC, and we are working through the ingest backlog.

INVESTIGATING over 1 year ago - at 08/20/2024 01:26PM

https://status.mux.com/incidents/sqqbbw7ytyth

Our video provider, MUX, is currently experiencing issues with playback and delays in video processing. We are closely monitoring the situation with their team to provide an estimated resolution time to our affected customers.

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