Outage in Swapcard
Playback issues and delays in video processing
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
MUX is reporting that issue is resolved and being monitored.
> We have finished the processing backlog of ingest jobs and Mux Video is operating normally. The engineering team continue to monitor the system health.
Live functionality has been restored and confirmed by MUX. MUX is currently working around resolving delayed on VOD.
Mux is reporting having identified the issue and working on the mitigation, playback is back to normal operating as of 13:30 UTC.
> We have identified and are actively mitigating the issue. Issues with playback are resolved as of 13:30 UTC, and we are working through the ingest backlog.
https://status.mux.com/incidents/sqqbbw7ytyth
Our video provider, MUX, is currently experiencing issues with playback and delays in video processing. We are closely monitoring the situation with their team to provide an estimated resolution time to our affected customers.
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