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Outage in Swell

Data Processing Delays - Webhooks and Notifications

Minor
April 17, 2026 - Started about 5 hours ago
Official incident page

Incident Report

Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 1 hour ago - at 04/17/2026 03:52PM

A fix has been successfully applied, and data processing is now operating as expected.

All previously delayed tasks—including webhooks and notifications—were safely queued during the incident and are now actively being processed. We are not seeing any further delays in task processing.

We are currently investigating a separate, isolated issue affecting some Swell-hosted checkouts. At this time, we cannot confirm whether this is related to the earlier delay in processing tasks.

We will continue to monitor and provide updates as more information becomes available.

IDENTIFIED about 5 hours ago - at 04/17/2026 12:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 5 hours ago - at 04/17/2026 12:25PM

Our data processing infrastructure is running behind, which is causing delays in processing webhooks and notification tasks. No data has been lost, and the system should be caught up shortly.

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