Outage in Swile
Degraded performance is impacting some payments
Resolved Minor
April 20, 2023 - Started almost 3 years ago
Official incident page
Official incident page
Incident Report
It seems that a number of payment incidents are ongoing.
Our support teams are currently mobilized in priority to assist affected users. As a result, our response time may be extended. We are doing everything necessary to return the situation to normal as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 04/21/2023 02:05PM
This incident has been resolved.
MONITORING
almost 3 years ago - at 04/20/2023 08:32PM
We are continuing to monitor for any further issues.
MONITORING
almost 3 years ago - at 04/20/2023 11:52AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 3 years ago - at 04/20/2023 09:59AM
The issue has been identified and a fix is being implemented. Less than 5% of payments are impacted.
INVESTIGATING
almost 3 years ago - at 04/20/2023 09:38AM
It seems that a number of payment incidents are ongoing.
Our support teams are currently mobilized in priority to assist affected users. As a result, our response time may be extended. We are doing everything necessary to return the situation to normal as soon as possible.
Latest Swile outages
Incident sur l'hébergement de la plateforme Swile - over 1 year ago
Payment incident - about 2 years ago
Payment incident - over 2 years ago
An infrastructure incident impacts our travel platform - over 2 years ago
Incident de paiement - almost 3 years ago
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