Outage in SwimTopia
Team sites not loading
Resolved MajorIncident Report
We are currently investigating issues with our customer team sites not loading. We will update when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/20/2025 08:04PM
Everything seems back to normal. We will continue monitoring, but it looks like things are recovered now.
MONITORING
4 months ago - at 10/20/2025 05:55PM
It looks like our sites are steadily recovering after AWS deployed their fixes. Performance might still be slower than normal for a period, but our sites appear to be generally back online now. We will continue monitoring and will update again if anything changes.
INVESTIGATING
4 months ago - at 10/20/2025 05:44PM
We have indications that AWS is slowly starting to recover, and some of our team sites have begun to load intermittently. We are continuing to monitor the situation.
INVESTIGATING
4 months ago - at 10/20/2025 04:19PM
We are still waiting on more information from Heroku / AWS. We are also exploring ways to mitigate this issue on our end, still in progress. We'll update again once we have an update.
INVESTIGATING
4 months ago - at 10/20/2025 03:15PM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 10/20/2025 02:51PM
We have identified the root issue as an upstream issue with our service provider Salesforce (https://status.salesforce.com/incidents/20003370) related to a broader Amazon AWS outage (https://health.aws.amazon.com/health/status). We'll update again once we have more detailed information.
INVESTIGATING
4 months ago - at 10/20/2025 02:37PM
We are currently investigating issues with our customer team sites not loading. We will update when we have more information.
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