Outage in Swyftx

Live Chat Service Disruption

Resolved Minor

January 09, 2026 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue with our live chat service due to upstream third-party service disruption. All other Swyftx features remain fully operational. Our team is monitoring the situation, and we will provide updates as more information becomes available. For any urgent matters, please contact hello@swyftx.com.au

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/09/2026 09:20PM

Live chat services have been restored and are operating as normal.

MONITORING 3 months ago - at 01/09/2026 08:59PM

Our upstream third-party provider has implemented a fix and is monitoring for recovery. We will provide a further update once stability is confirmed.

INVESTIGATING 3 months ago - at 01/09/2026 08:23PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 01/09/2026 08:21PM

We are currently experiencing an issue with our live chat service due to upstream third-party service disruption.

All other Swyftx features remain fully operational. Our team is monitoring the situation, and we will provide updates as more information becomes available.

For any urgent matters, please contact hello@swyftx.com.au

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