eSign documents not updating in Sympa after signing

Dear Customers,

The eSign disruption has been resolved, and the service has been restored to normal operation. New eSign documents are now being processed normally between Sympa and the eSign service.

Our team is continuing to identify documents that were affected during the disruption between Friday, September 11 and Monday, September 14. We will correct the statuses of the affected documents as needed.

If your document was affected during this period, no action is required from you at this time. Please do not retry or resubmit the document, as our team is handling the affected documents.

We apologize for the disruption and appreciate your patience.

Your Sympa Team

Dear Customers,

We have applied a fix for the eSign issue that began on Friday,
September 11 at approximately 11:50 EETS. The main issue was addressed on Monday,
September 14 at approximately 08:30 EETS.

The issue affected the eSign process as follows:

1. Documents were successfully sent from Sympa to the eSign service.
2. Recipients were able to open and sign the documents in the eSign service.
3. After signing, information about the completed signing did not return to
Sympa as expected. As a result, some signed documents remained incomplete
in Sympa.

Our team is monitoring the fix and handling the affected documents.

If your documents were affected, please do not retry or resubmit them at this
time. We are handling the affected documents for you, and no action is
currently required from you.

We will provide another update as soon as our monitoring and review of the
affected documents have progressed.

We apologize for the disruption and appreciate your patience.

Your Sympa Team