Outage in Sync for YNAB

Nationwide Duplicate Transactions

Resolved Major

October 31, 2020 - Started over 5 years ago - Lasted 8 days
Official incident page

Incident Report

Nationwide transactions are being duplicated on every sync. This is happening because the transaction ids provided by the bank have become very unstable, and are changing on every request. We have contacted TrueLayer for them to reach out to the bank to resolve. Until then, we have had to disable syncing entirely for Nationwide.

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Latest Updates ( sorted recent to last )

RESOLVED over 5 years ago - at 11/08/2020 12:31AM

This incident has been resolved.

MONITORING over 5 years ago - at 11/04/2020 09:15AM

We have enabled Nationwide again, and your accounts will catch up over the next few hours.

There may be one more round of duplicate transactions, as the bank may have changed the transaction ids again, but this should be resolved after that.

IDENTIFIED over 5 years ago - at 10/31/2020 08:11AM

Nationwide transactions are being duplicated on every sync.

This is happening because the transaction ids provided by the bank have become very unstable, and are changing on every request.

We have contacted TrueLayer for them to reach out to the bank to resolve.

Until then, we have had to disable syncing entirely for Nationwide.

Latest Sync for YNAB outages

YNAB Disconnections - almost 5 years ago

TrueLayer Connect Dialog Issues - almost 5 years ago

HSBC/First Direct Downtime - over 5 years ago

Offline - over 5 years ago

Website offline - over 5 years ago

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